• Reviewing your statements helps to detect fraudulent transactions on your pcard.
• The cardholder & account executive should review & sign the statement within 30 days from the
date the statements are issued.
• If you identify a fraudulent transaction, it must be reported to JP Morgan Chase within 30 days
from the day you receive your PCard statement.

• Your pcard, and full pcard number, should be kept secure.
• Never send an email including your full 16-digit pcard number.
• Keep your pcard in a secure location.
• If you have a department card, that can be checked out to other users, ensure that they are
careful with the card and keep it in a secure location while it is in their possession.

• If you suspect fraud with your PCard, contact JP Morgan Chase as soon as you can by calling the
number on the back of your PCard or 1-800-316-6056.
• Fraudulent transactions need to be reported within 30 days from the date that PCard
statements are received. This is why it is vital that PCard statements are being reviewed/signed
within 30 days after statements are issued.
• If you notice fraud after that timeframe, we still recommend you report it to JP Morgan Chase to
see what options are available.

• JP Morgan Chase will never call cardholders to ask for any information about their pcard. If
there is an issue, they will either email you or send you a text (if you sign up for fraud text alerts
– by calling 1-800-316-6056).
• Be careful to ensure that emails asking for urgent responses are coming from the person they
appear to be from (check the actual email address – instead of just the display name).
• Visit the University’s website for additional information University of Utah Phish Tank - Information Security Office - The University of Utah

• JP Morgan Chase offers additional account security to pcard holders.
• Call 1-800-316-6056 to sign up for fraud email and text alerts.
• The text alerts are a live update from JP Morgan Chase – and can be responded to quickly
identify if transactions are fraudulent.

• It’s recommended that PCard Reallocators log into the PCard Reallocation System at least weekly – to stay aware of all PCard transactions.
• Cardholders can also request to have access to log into JP Morgan’s PaymentNet site. Please
contact the PCard Office at 801-587-7859 to sign up for this type of access.
• With access to PaymentNet, you can check transactions on a daily/weekly basis. You can also
see recent authorizations or learn why a transaction declines.